Are Your Audits and Inspections Leading to Any Real Action Today?
What does your company make or process? Natural resources, automobiles, commercial buildings, complex machinery, something else? You have compliance responsibilities to manage and a vast host of audits and inspections for your workers on the frontline. New hires understand this if they have any experience in your industry. It’s part of the job. Part of the territory. Nothing to see here, move along.
Your employee retention rates aren’t going to be impacted by the simple fact that you have mandatory weekly checklists. What will affect employee satisfaction and retention, however, is how your company’s management team—at the Plant/Site and corporate level—manages the overall audit and inspection process over time.
If you are creating “audits to nowhere” from which zero feedback, insight, or intel ever gets back to the frontline, the frustration and cynicism this engenders will eventually manifest itself in your employee retention rates, customer sat rates, and yes, profitability. Perhaps you’ve seen this before and know how the movie ends (hint: it ends badly).
The issues around auditing and inspection that we’ve been discussing on this blog over the past two weeks boil down to a final question: Are your audits and inspections leading to action that improves your worker’s ability to get things done safely, efficiently, and effectively? Because that’s what all of the regulations you have to follow and abide by were originally designed to do. Full stop.
Taking the Right Kind of Action
When we’re talking about taking action, let’s be very clear: We’re not talking about what most teams have to do every year to earn a safety certification, pass a quality exam, or pass an annual audit by the regulators themselves. We all know how that goes. Everyone scrambles to get it done and then it all goes back to normal for a while.
No, we’re talking about the kind of action that management takes to make their employees better at their core jobs—all in the service of better customer and business outcomes.
For one, action means enablement: providing frontline workers with job-related content that’s relevant to their daily lives and rooted in what they see, find, and capture as they go about the completion of each required audit and inspection checklist.
Secondly, action means engagement: the work management needs to do to connect frontline workers to each other, to foster peer-to-peer communications, and to incent the cross-sharing of each worker’s personal on-the-job experiences.
Enablement and engagement aren’t possible unless industrial companies take that first action to bring change to broken audit and inspection processes. Your workforce is going to take notice when they see you’re enacting real change to make their work lives safer and more personally satisfying.
What Checks™ is All About
Our new Checks™ product is designed to address a clear need we saw in the market. Conversation after conversation with Safety, Quality, and Process Managers and Directors, it became clear to us just how little companies were doing to better enable and engage frontline workers. Not out of malice or a desire to cut costs. It has always been the way it is. Through Checks™, companies have the technology needed to change the dysfunctional status quo.
Based on advanced AI and machine learning technology, Checks™ is a core part of our connected workforce platform. This platform—a toolkit essentially—is built to address transparency, accountability, and action from both the worker and management perspective. Easy to use, it connects workers to each other, connects workers to management, and connects management back to workers. Greater connection spurs accountability. Workers are empowered to enact positive change that ultimately shows up in the numbers.
Checks™ is ready to go and we’d be proud to show it to you. If you'd like to check out Checks™ on your own, please take a few minutes to view our new solution pages.
If you’d like to simply chat about what’s going on within your plant, site, or company, we’re here for that too. Fill out the Contact Us form, and we’ll follow up with you within 24 hours. If you’re ready to see some of the technology that enables workers to take accountable action, check out the brief demo we put together. Straight to the point, it serves as a great introduction to our unique solution – one unlike any other on the market today.
Be sure to check out this blog throughout the winter as we continue to explore what it takes to build a truly connected frontline workforce!
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